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Support Portal

How can we help you?

Browse our knowledge base or reach out to our support team directly.

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Getting Started

Learn how to register, choose your challenge, and begin your evaluation journey.

Evaluation Rules

Understand the parameters, drawdown limits, and prohibited practices for each challenge.

Payouts & Withdrawals

Everything you need to know about requesting payouts and receiving your profits.

Account Management

Manage your profile, update details, and understand your dashboard.

Billing & Fees

Understand our pricing, evaluation fees, and refund policy.

Technical Support

Troubleshoot platform access, trading software issues, and connectivity problems.

Frequently Asked Questions

Quick answers to the most common questions.

QHow long does the evaluation take?

There is no time limit on most evaluations. You can take as long as you need to hit the profit target while staying within the loss parameters. The only requirement is a minimum of 5 trading days for 1-Step and 2-Step challenges.

QCan I trade any instrument?

Yes, you can trade all available instruments on the platform including Forex, indices, commodities, and metals — subject to the rules for your specific challenge type.

QWhat happens after I pass the evaluation?

Once your profit target is reached and all rules are met, your account is upgraded to an Allocated account. You'll be eligible to request your first payout after completing a short KYC verification.

QAre news trades allowed?

News trading is allowed during the evaluation phases for 1-Step and 2-Step challenges. For Instant accounts, news trading is not permitted. HFT Pro follows its own specific guidelines.

QWhat is the maximum account size?

We offer account sizes up to $500,000. You can select from $5K, $10K, $25K, $50K, $100K, $200K, and $500K across all challenge types.

QHow do I withdraw my profits?

Navigate to the Withdrawals section in your dashboard, complete any required KYC verification, and submit your payout request. Approved payouts are processed within the timeframe specified in your program terms.

View Full FAQ

Still need help?

Our support team is available to assist you. Reach out via email or start a live chat directly from any page.

support@fundednova.com