1. Overview and digital product nature
This policy applies to simulated evaluation programs purchased directly from Funded Nova. An evaluation is a digital service that may be provisioned shortly after payment. Purchasing an evaluation does not create a deposit, investment, brokerage account, or financial product.
2. Eligibility for a refund
Subject to mandatory consumer law, a refund request may be considered when it is submitted within 24 hours of purchase and no simulated trade has been opened, modified, or closed on the issued account. A verified duplicate charge, incorrect charge, or material failure within systems controlled by Funded Nova may also qualify for an appropriate remedy.
Funded Nova may request information needed to confirm the order, payment ownership, account activity, identity, and reason for the request before making a decision.
3. Non-refundable circumstances
- Any simulated trading activity has begun on the account.
- The account has failed an objective or breached a program rule.
- The request was made more than 24 hours after purchase, unless mandatory law requires otherwise.
- Fraud, account sharing, prohibited conduct, payment misuse, or abuse is reasonably indicated.
- The issue results from market movement, ordinary simulated execution, a user device, or an internet connection.
- The same order has already been refunded, replaced, credited, or disputed.
- A promotion was clearly identified as final or non-refundable where lawful.
4. How to request a refund
Email [email protected] with the subject "Refund Request." Include your registered name, account email, order or transaction reference, purchase date, and a short explanation. Supporting evidence may be requested. Never send a password, wallet secret, private key, or complete payment credential.
5. Review, processing time, and payment method
Funded Nova aims to acknowledge a complete request within two business days. Approved refunds are normally returned through the original payment method or, where that is not technically possible, through another verified method agreed with the customer. Provider and network processing times are outside Funded Nova's control.
Where a verified service issue does not justify a full refund, Funded Nova may offer a replacement account, extension, account credit, partial refund, or another proportionate remedy, subject to applicable law.
6. Chargebacks and payment disputes
Customers should contact Funded Nova before opening a payment dispute so the issue can be investigated. A chargeback does not establish refund eligibility and may result in temporary restriction while the transaction and account activity are reviewed. Legitimate statutory and payment-dispute rights remain unaffected.
7. Retries, replacements, and promotions
A free retry, replacement account, promotional account, coupon, or other discretionary benefit has no cash value and cannot be exchanged for a refund unless required by law. Eligibility for a retry or replacement is governed by the relevant program or promotion terms.
8. Policy changes and contact
Funded Nova may update this policy for future purchases. A change will not reduce a right that has already arisen under mandatory law or the terms applicable to an existing order. Contact [email protected] with refund questions.